About us

Welcome to Call Center Basics – the Good Call Center Info Guide. Learn how to improve you call center and customer service skills here!

Call Center Basics is brought to you by a small group of call center professionals.

Our aim is to share with you our experience of working in call centers, as well as bringing you the latest call center articles, skills and resources.

Please check back often for new resources and we hope you find our site useful.

We are always pleased to hear your comments and suggestions. Contact us here.

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