Operating a 24 Hour Call Center: The Benefits

Since the advent of the internet consumers have got used to a 24 hours a day, 7 days a week ‘always on’ lifestyle.

Day or night, customers can place orders for just about any kind of product or service they desire.

This means consumers demand your attention and customer service when they want it—not just when you want to give it.

To keep your customers happy and to maximize your profits you may want to consider operating a 24 hour call center.

Some of the services an after hours call center can provide:

  • Order taking
  • Toll free services
  • Up selling
  • Cross selling
  • Lead capture
  • Conference registration
  • Order taking
  • Lead generation
  • Help desk
  • Emergency response

Operating a 24/7 call center has the potential to unlock many lucrative business opportunities. Here are some of the value-added benefits:

24 Hour Call Center: The Benefits

24 hour call center

24 hour call centers help provide excellent customer service to an ever increasing ‘always on’ generation of clients and consumers


1. Provides customers with a way to contact your business at all times

2. Allows you to operate at a higher level than your competition

3. Enables you to handle emergency situations

4. No call is missed and all opportunities are addressed and captured

5. Exudes an air of reliability about your business

6. Creates a number of 24 hour call center jobs

An ‘open all hours’ call center is not just for large corporations. Most businesses can benefit from providing a 24/7 answering service to their clients.

24 hour call centers are ideal for:

Health care professionals such as physicians, dentists, physical therapists, veterinarians and psychotherapists.

Professional services such as lawyers, real estate sales and property management, financial and insurance services.

Small businesses such as salons, retail, wholesale and business-to-business services.

Service contractors such as plumbing, electrical, heating & air conditioning, cleaning and restoration services.

In summary, a 24 hour call center can translate into increased sales and customer service quality for customers and users of both large and small organizations.

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